Refund policy
By purchasing from AMPLE, you agree to the terms below in full.
Order Cancellations
Orders may be canceled within 3 hours of purchase. Once that window closes, your order may already be in processing and cannot be changed or canceled. AMPLE is not responsible for cancellation requests submitted after the 3-hour window.
Refunds & Replacements
AMPLE only issues refunds or replacements when an item arrives damaged, defective, or incorrect. Change of mind, buyer's remorse, refusal of delivery, failure to read the product description, or dissatisfaction with a feature that was accurately disclosed does not qualify.
For an eligible issue, contact support@amplesquare.com within 7 days of delivery. Include your order number and clear photos of the item, shipping label, and packaging. Missing information or evidence may delay or prevent approval. After reviewing the claim, AMPLE will determine whether a replacement or refund is the appropriate remedy. Approved refunds are issued to the original payment method.
Subscriptions & Memberships
If you enroll in an AMPLE subscription or membership, it renews and bills automatically on the scheduled billing date disclosed at enrollment. Charges processed before a cancellation request is received are not refundable, including when a customer forgets to cancel or does not review the renewal terms.
You may cancel through your customer account portal, when available, or by emailing support@amplesquare.com from the email address used for the order and including your order number. Email requests are logged when received, processed within 2 business days, and confirmed in writing. Cancellation applies to billing dates occurring after the request is received.
Warranty Protection
If your order includes a separately purchased, active AMPLE Warranty Protection plan, covered claims are handled under the protection terms disclosed at checkout. Contact support@amplesquare.com with your order number within 7 days of the delivery scan for damaged or stolen shipments, or within 30 days of the ship date for a package that has not arrived. Supporting information may be required. For an approved claim, AMPLE may replace or refund the affected item at its election.
Warranty Protection does not cover misuse, accidental damage outside the stated plan, ordinary wear, unauthorized modification or repair, incorrect use, or claims submitted outside the applicable claim period.
Customer Errors
AMPLE is not responsible for customer errors made during checkout, including an incorrect shipping address, product, variant, size, quantity, or contact information. An order confirmation is provided after purchase. The customer is responsible for reviewing it and reporting any error within the 3-hour cancellation window. Reshipping, replacement, interception, or carrier fees caused by a customer error may be charged to the customer.
Disputes & Chargebacks
Before initiating a chargeback, payment dispute, or third-party claim, contact support@amplesquare.com and allow 5 business days for review and resolution. Chargebacks filed without prior communication may be contested using available documentation, including order records, checkout disclosures, consent records, subscription or protection-plan enrollment data, delivery confirmation, carrier records, and communication logs.
All other purchases are final sale and are not eligible for return, refund, or exchange.